What Is a Merchant Profile?
A merchant profile is the centralized record that contains the information required to manage your relationship with a merchant.
This includes the delivery services you offer them, their billing settings, and other operational details used when processing orders on their behalf.
What Information Can Be Updated?
The merchant profile contains the core operational information associated with a merchant. This information can be updated at any time to reflect changes in your operations and ensure the merchant's profile remains up to date.
The following information can be managed:
Merchant Name – Update the merchant's name whenever necessary.
Shipping Methods – Choose the shipping services that are assigned to the merchant, reflecting the services and SLAs you offer them.
Note: Only shipping methods that have already been created within your workspace are available for selection.Phone Number – Update the merchant's primary contact number.
Default Proof of Delivery – Define whether drivers must provide proof of delivery for orders delivered on behalf of this merchant, and whether that proof should be an image, a signature, or both.
Billing Limit – Define the maximum outstanding balance the merchant can accumulate from the delivery fees charged according to your agreed service terms.
Once this limit is reached, the merchant will no longer be able to place new orders until their outstanding balance is reduced.
The Process in Details
Merchant profile information can be edited by accessing the intended merchant profile from the Merchants page.
Related Articles