# Help Center – FleetRunnr

> Help center for FleetRunnr

## Getting Started 

- [Creating a FleetRunnr Account and Managing Multiple Workspaces](https://help.fleetrunnr.com/en/articles/12002566-creating-a-fleetrunnr-account-and-managing-multiple-workspaces.md): Learn how to set up your FleetRunnr account and create multiple workspaces under the same account.
- [FleetRunnr Subscription Plans and Add-ons](https://help.fleetrunnr.com/en/articles/12002797-fleetrunnr-subscription-plans-and-add-ons.md): Whether you're a small startup or a large enterprise, FleetRunnr offers flexible monthly and yearly options to scale with your business.

## Setting Up

- [Adding Members](https://help.fleetrunnr.com/en/articles/14156382-adding-members.md): Adding members to your workspace allows you to grant your team access to FleetRunnr based on their roles.
- [Managing Members Permissions](https://help.fleetrunnr.com/en/articles/14156414-managing-members-permissions.md)
- [Assigning Members to Locations](https://help.fleetrunnr.com/en/articles/14156431-assigning-members-to-locations.md)
- [Managing Members – Deactivate, Enable & Remove Members](https://help.fleetrunnr.com/en/articles/14156444-managing-members-deactivate-enable-remove-members.md)
- [Adding Your Locations](https://help.fleetrunnr.com/en/articles/14780006-adding-your-locations.md): The Locations Management page is where you set up and organize all operational locations, such as warehouses and hubs. These locations support your day-to-day workflows. This article walks you thr...
- [Managing Your Locations – Edit, Remove, & Search For Locations](https://help.fleetrunnr.com/en/articles/14780142-managing-your-locations-edit-remove-search-for-locations.md): The Locations Management page lets you edit location details and remove unused locations—keeping your data accurate and organized.
- [Optimizing Location Details for Planning](https://help.fleetrunnr.com/en/articles/14780491-optimizing-location-details-for-planning.md)
- [Activating Shipping Labels](https://help.fleetrunnr.com/en/articles/14997511-activating-shipping-labels.md): Choose which shipping label sizes are available when generating labels by activating them from your settings page in FleetRunnr.
- [Managing Shipping Labels](https://help.fleetrunnr.com/en/articles/15030091-managing-shipping-labels.md): This article explains how to manage activated shipping label sizes inside your workspace, including setting a default shipping label size and deactivating label sizes that are no longer needed.
- [Exploring Standard Workflow Shipping Methods](https://help.fleetrunnr.com/en/articles/14852971-exploring-standard-workflow-shipping-methods.md): A shipping method defines how orders are fulfilled in your system, including how they are processed, assigned, and delivered to their final destination.
- [Discovering Return Workflow Shipping Methods](https://help.fleetrunnr.com/en/articles/14853388-discovering-return-workflow-shipping-methods.md): A shipping method defines how orders are fulfilled in your system, including how they are processed, assigned, and moved between locations.
- [Configuring Additional Shipping Method Settings](https://help.fleetrunnr.com/en/articles/14853431-configuring-additional-shipping-method-settings.md): This article shows you how to configure additional shipping methods settings such as: Operational Lateness, Lateness Threshold, Availability, and Driver Restrictions.
- [Managing Shipping Methods Coverage Areas](https://help.fleetrunnr.com/en/articles/14853491-managing-shipping-methods-coverage-areas.md)
- [Setting Up Shipping Methods Fees & Surcharges](https://help.fleetrunnr.com/en/articles/14853526-setting-up-shipping-methods-fees-surcharges.md): This article explains how to configure shipping method fees and surcharges to control how delivery costs are calculated based on operational factors.
- [Understanding Delivery Checklists](https://help.fleetrunnr.com/en/articles/14872599-understanding-delivery-checklists.md): Delivery checklists are used to structure what drivers need to complete during the delivery process and ensure consistent capture of delivery-related information.
- [Creating Delivery Checklists](https://help.fleetrunnr.com/en/articles/14872606-creating-delivery-checklists.md): Delivery checklists let you define what drivers need to complete during the delivery process. This article outlines the key details required to set up a delivery checklist and how to create one.
- [Assigning Delivery Checklists](https://help.fleetrunnr.com/en/articles/14872633-assigning-delivery-checklists.md): Once a delivery checklist is created, it needs to be assigned to the relevant customers or merchants. This ensures the checklist is applied only to their orders during the delivery process.
- [Understanding Messaging Templates](https://help.fleetrunnr.com/en/articles/15223035-understanding-messaging-templates.md): Messaging Templates allow supervisors and other authorized users to create predefined WhatsApp opening messages that drivers can access from the Driver App when contacting customers through WhatsApp.
- [Creating Messaging Templates](https://help.fleetrunnr.com/en/articles/15224673-creating-messaging-templates.md): Messaging Templates are created from the workspace's settings page so drivers can later use them directly from the Driver App when contacting customers through WhatsApp.

## Orders 

- [Adding Orders to FleetRunnr](https://help.fleetrunnr.com/en/articles/6281686-adding-orders-to-fleetrunnr.md)
- [Filters, Sorting and Custom Views](https://help.fleetrunnr.com/en/articles/6281757-filters-sorting-and-custom-views.md)
- [Ship Orders, Unassign Carrier, Generate Labels, Cancel and Edit](https://help.fleetrunnr.com/en/articles/6282136-ship-orders-unassign-carrier-generate-labels-cancel-and-edit.md)

## Shipments

- [Shipment Types & Filters](https://help.fleetrunnr.com/en/articles/6282165-shipment-types-filters.md)
- [Creating Pickups, Transfers, Deliveries and Returns](https://help.fleetrunnr.com/en/articles/6282189-creating-pickups-transfers-deliveries-and-returns.md)
- [Plan/Unplan, Unassign, Receive and Cancel](https://help.fleetrunnr.com/en/articles/6282205-plan-unplan-unassign-receive-and-cancel.md)

## Planning

- [How to run a Planning scenario](https://help.fleetrunnr.com/en/articles/9089990-how-to-run-a-planning-scenario.md): Tutorial on how to create planning scenarios on FleetRuunnr
- [Plan Optimization](https://help.fleetrunnr.com/en/articles/9090564-plan-optimization.md)

## Routes

- [Driver and Route Tracking](https://help.fleetrunnr.com/en/articles/6282230-driver-and-route-tracking.md)

## Fleet

- [Understanding The Drivers Page](https://help.fleetrunnr.com/en/articles/13441371-understanding-the-drivers-page.md)
- [Adding Drivers To Your Workspace](https://help.fleetrunnr.com/en/articles/13441459-adding-drivers-to-your-workspace.md)
- [Adding Drivers to Groups](https://help.fleetrunnr.com/en/articles/13441593-adding-drivers-to-groups.md): This article explains how you can add drivers to groups from the Drivers page.
- [Maximizing Driver Visibility](https://help.fleetrunnr.com/en/articles/13593480-maximizing-driver-visibility.md)
- [Setting Your Drivers’ Payout](https://help.fleetrunnr.com/en/articles/13441808-setting-your-drivers-payout.md)
- [Resetting a Driver’s PIN](https://help.fleetrunnr.com/en/articles/13785745-resetting-a-driver-s-pin.md)
- [Managing Driver Attendance from the Portal](https://help.fleetrunnr.com/en/articles/14020097-managing-driver-attendance-from-the-portal.md)
- [Editing Driver Information](https://help.fleetrunnr.com/en/articles/14020380-editing-driver-information.md)
- [Managing Driver Status \(Disable, Enable, Archive, and Restore Drivers\)](https://help.fleetrunnr.com/en/articles/14021446-managing-driver-status-disable-enable-archive-and-restore-drivers.md)
- [Understanding The Vehicles Page](https://help.fleetrunnr.com/en/articles/13441902-understanding-the-vehicles-page.md)
- [Adding Vehicles to Your Workspace](https://help.fleetrunnr.com/en/articles/13441983-adding-vehicles-to-your-workspace.md)
- [Assigning Vehicles to Drivers](https://help.fleetrunnr.com/en/articles/14460917-assigning-vehicles-to-drivers.md)
- [Adding Vehicles to Groups](https://help.fleetrunnr.com/en/articles/14005816-adding-vehicles-to-groups.md): This article explains how to add vehicles to one or more groups from the Vehicles page.
- [Maximizing Vehicle Visibility](https://help.fleetrunnr.com/en/articles/13649540-maximizing-vehicle-visibility.md)
- [Managing Your Vehicles](https://help.fleetrunnr.com/en/articles/13442037-managing-your-vehicles.md)
- [Self-Assigning Vehicles Using QR Codes](https://help.fleetrunnr.com/en/articles/13442164-self-assigning-vehicles-using-qr-codes.md)
- [Configuring Vehicle Costs](https://help.fleetrunnr.com/en/articles/14779571-configuring-vehicle-costs.md): Configuring your vehicles’ costs in FleetRunnr ensures that each vehicle’s cost structure is properly considered during planning and auto-dispatching, helping optimize assignment decisions and over...
- [Configuring Vehicle Specs](https://help.fleetrunnr.com/en/articles/14779647-configuring-vehicle-specs.md): The Vehicle Specs section lets you define each vehicle’s capacity and loading limits, ensuring shipments are assigned to the right vehicle.
- [Setting Up Advanced Vehicle Configuration](https://help.fleetrunnr.com/en/articles/14779698-setting-up-advanced-vehicle-configuration.md): The Advanced Configuration section lets you configure additional assignment rules for each vehicle, including Vehicle Options and Maximum Active Shipments, to better control how vehicles are select...
- [Understanding The Scheduling Page](https://help.fleetrunnr.com/en/articles/13442433-understanding-the-scheduling-page.md)
- [Creating Shifts](https://help.fleetrunnr.com/en/articles/14080510-creating-shifts.md)
- [Optimizing Shifts via Shift Policies](https://help.fleetrunnr.com/en/articles/13442667-optimizing-shifts-via-shift-policies.md)
- [Assigning Drivers and Vehicles to Shifts](https://help.fleetrunnr.com/en/articles/13442720-assigning-drivers-and-vehicles-to-shifts.md)
- [Creating a Coverage](https://help.fleetrunnr.com/en/articles/14094488-creating-a-coverage.md)
- [Assigning Drivers to a Coverage](https://help.fleetrunnr.com/en/articles/13442938-assigning-drivers-to-a-coverage.md)
- [Modifying a Coverage](https://help.fleetrunnr.com/en/articles/14456518-modifying-a-coverage.md)

## Accounting

- [Agent Payouts and Custom Transactions](https://help.fleetrunnr.com/en/articles/6317932-agent-payouts-and-custom-transactions.md)
- [Cash, Cheque, Credit/Debit Collections](https://help.fleetrunnr.com/en/articles/6317971-cash-cheque-credit-debit-collections.md)

## Customers

- [Customers](https://help.fleetrunnr.com/en/articles/6282299-customers.md)

## Merchants

- [Creating a Merchant Profile](https://help.fleetrunnr.com/en/articles/15808789-creating-a-merchant-profile.md): This article explains how to create merchant profiles, allowing you to create and manage orders on behalf of your merchants.
- [Inviting Merchant Owners to Their Merchant Portal](https://help.fleetrunnr.com/en/articles/15808810-inviting-merchant-owners-to-their-merchant-portal.md): This article explains how to invite merchant owners to join your workspace through their dedicated Merchant Portal, allowing them to access and manage the orders you deliver on their behalf.
- [Managing Merchant Locations](https://help.fleetrunnr.com/en/articles/15808980-managing-merchant-locations.md): This article explains how to manage the locations associated with your merchants.
- [Managing Orders on Behalf of Merchants](https://help.fleetrunnr.com/en/articles/15809014-managing-orders-on-behalf-of-merchants.md): This article explains how to enable order management for your merchants, allowing you to create and manage orders on their behalf while maintaining their associated locations.
- [Managing Merchant Profiles](https://help.fleetrunnr.com/en/articles/15809033-managing-merchant-profiles.md): This article explains how to update the operational information associated with your merchant profiles, ensuring it remains aligned with your current operations.
- [Deactivating & Removing Merchant Profiles](https://help.fleetrunnr.com/en/articles/15809047-deactivating-removing-merchant-profiles.md): This article explains how to deactivate and permanently remove merchant profiles from your workspace.