Fleetrunnr gives you access to define the Packages and Shipping Labels your organization works with, customize your Shipping Methods, manage your connected Carriers and define the Delivery Zones by visiting the settings page (


FleetRunnr allows you to connect with different carriers to outsource a portion of your orders.

In the carrier page, you can see your connected partners, and accept or reject connections.


Add your packages information, this will assist in the auto assignment of shipments to agents based on package dimensions and vehicle capacity.

To access the packages page and add new ones, first click on [Packages] in the settings page.

To add a new package, click on [New Package] on the top right corner.

Add the package information:

  • Name

  • Type: Envelope, Bag or Box

  • Length

  • Width

  • Height/Depth

Then Click on [Save]

You may Edit the package information or simply Remove it.

Shipping Labels

Choose the shipping label dimensions that are suitable for your packages or request a customizable size.

To access the shipping labels page, first click on [Shipping Labels] in the settings page.

Choose one of the shipping labels that will be mostly used and set it as default by clicking on the three points next to the required label.

Then click on [Set default].

You may click on [Deactivate] for the labels that will not be used by your organization.

In case additional label size is needed, you may request a new size by clicking on [Request new size] on the top right corner.

Shipping Methods

Shipping methods are the type of shipping services offered by your organization.

They define how parcels flow (standard, on-demand, return, etc), fees or rates applied to each service type, the promise time and the geographic area coverage for each shipping method.

Step 1

To access the shipping methods page, first click on [Shipping Methods] in the settings page.

To add a new shipping method, click on [New Shipping Method] on the top right corner.

Add the shipping method details:


Add a name for your shipping method.


Choose the type of your shipping method:

  • Standard: Orders shipped under standard have to pass through warehouses or hubs before being delivered.

  • On-Demand: Orders shipped under on-demand do not pass through warehouses. They are shipped directly from the source to the destination.

  • Return (Standard): Return orders shipped under standard have to pass through warehouses or hubs before being delivered.

  • Return (On-Demand): Return orders shipped under on-demand do not pass through warehouses. They are shipped directly from the source to the destination.

Lateness Threshold

The promised delivery time for a certain shipping method ( the time it should take from order creation to delivery )


The currency of the shipping fee to be collected from the merchant.

Base fee

The base shipping fee for the type of service chosen.

Weight Threshold

Specify for every type of shipping method the maximum accepted weight before applying a surcharge.

Weight Surcharge (per additional kg)

If your package weight exceeds the weight threshold, specify an additional charge for every additional kg.

Delivery Zone Surcharge

After creating delivery zones, you can assign them to shipping methods and add custom surcharges to each zone.

Then click on [Save].

You may Edit, Deactivate and Remove the shipping method at any time.

Step 2

To manage the coverage of the shipping methods , first click on [Manage Coverage] on the top right corner in the Shipping Methods page.

Next, click on [Add Coverage] and drag on the map to select the area covered by this Shipping Method.

You may edit the coverage area at any time.

Every service type offered can have different coverage areas, for example you only deliver express within a small geographical region, while you deliver next day within a bigger one.

Setting up these coverage areas would assist in automation purposes to allow/deny orders to be shipped with certain shipping methods based on thee addresses.

Delivery Zones

Delivery zones allow you to create geographic zones that can be used for filtering purposes and they can be assigned to shipping methods in order to apply zone surcharges. (If the destination address falls inside a specific delivery zone, then an additional fee will apply.)

To set up these geographic areas, visit the delivery zone section and set up the delivery regions by drawing them on a map.

After they are drawn, from the shipping methods section you can specify the zones for each service type and identify the applicable surcharge.

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